Configuration Support

A VoicePulse engineer will login and configure your Asterisk FreePBX-based PBX for basic connectivity with the VoicePulse Connect for Asterisk SIP/IAX origination and termination service.

SCOPE

• Setup PBX with one primary Gateway and one secondary Gateway for incoming calls
• Setup PBX with one primary Gateway and one secondary Gateway for outgoing calls
• Setup VoicePulse FlexRate least-cost-routing (upon request)
• Confirm that incoming calls reach the PBX
• Confirm that outgoing calls reach the Gateway
• Confirm that the PBX receives incoming CallerID number
• Confirm that the PBX sends outgoing CallerID number
• Setup or confirmation of phone or softphone devices is NOT included

DELIVERABLES

• Confirmation of successful inbound/outbound calling OR
• Confirmation of customer-side issue preventing inbound/outbound calling
• Documentation of changes made to configuration files

TIMEFRAME

• You will be contacted to begin work on your project within 4 business hours of submitting your request.
• Business hours are 9am - 5pm EST, Monday - Friday, Eastern Time

REQUIREMENTS

• Your VoicePulse Connect for Asterisk account must be verified
• Root SSH w/capability of accessing the public internet in order to download and install necessary packages and programs
• Admin HTTP access (for GUI-based PBXs only)
• Linux distributions supported: RedHat 8.0+, Debian (must be 2.4 or 2.6 kernel), Fedora, or Gentoo
• Linux kernel 2.4 or above distribution loaded
• Ability to modify rules on your firewall as directed by VoicePulse engineers

Support services can be ordered from within the Account Center.